Refund Policy
Refund and Cancellation Policy
Effective: 9 October 2026
This policy explains how to cancel an Advicey plan and when you can get your money back. Advicey is run by Mirat Aubakirov. Payments are processed by our reseller, Dodo Payments, which is the merchant of record and pays out refunds.
Cancelling
Cancel at any time in the Advicey web app under Billing. To avoid the next charge, cancel at least 48 hours before your renewal date.
Your plan stays active until the end of the month you paid for, and you can use your remaining hours until then.
We don’t refund the rest of a month after you cancel.
In a company account, the owner or an admin cancels for the whole company.
Refunds
Your first payment: if you ask within 7 days of it and have used less than 2 call hours, we refund it in full.
Everything else, such as renewals, extra hours and part months, is not refundable, except for a billing mistake on our side, such as a duplicate charge, or where the law requires a refund.
When a plan is refunded, it ends straight away, together with the hours it included.
Refunded extra hours are removed from your account.
How to ask for a refund
Email info@advicey.io from the address on your account, with the date and amount of the payment. If the refund is due, Dodo Payments sends it to the original payment method. Banks usually take 5 to 10 business days to show it.
Charges you don’t recognise
If you think a charge is wrong, write to us first. We can usually fix it faster than a bank dispute.
Your legal rights
Nothing in this policy limits the rights you have under the law of the country where you live.
Contact
Advicey is run by Mirat Aubakirov, Mangilik El 48, Astana, Kazakhstan. Email: info@advicey.io.
